Refund & Cancellation Policy

This policy applies to all payments made to Saharsh Ventures LLP for LearnCred certificates and related services. Please read it before you pay.

1. How paying works

Assessments on LearnCred are free. You pay only after you have taken an assessment, seen your score and passed, and only if you choose to unlock your certificate. Before paying, you are shown the certificate details and asked to confirm the spelling of your name. This means you know exactly what you are buying before any money changes hands.

2. No refunds or cancellations

Because a certificate is generated for you as soon as payment succeeds, all payments are final. Once a payment has been made and the certificate has been generated, it cannot be cancelled and the fee will not be refunded, including where:

• You change your mind after paying, or no longer need the certificate;
• The certificate is not accepted by an employer, institution or other third party;
• You entered or confirmed your name incorrectly (a paid name correction is available; see section 4);
• The certificate is revoked because it was obtained in breach of our Terms of Use.

3. Failed, pending or duplicate payments

If money is deducted from your account but your certificate is not issued (for example because the payment failed, timed out or was charged twice), you have not received what you paid for, and we will put it right within 24 hours of the issue being reported to us. Either:

• Your certificate is issued to your account (and the duplicate charge, if any, is reversed); or
• The amount is reversed to your original payment method through our payment gateway, Cashfree Payments.

Many failed payments are reversed automatically by your bank or the gateway. Once a reversal has been initiated, it usually reaches your account within 5–7 working days, depending on your bank.

4. Name corrections

Your name can be edited in your profile until your first certificate is issued. If a correction is needed on a certificate that has already been issued, contact support; a correction costs ₹249 per certificate and the corrected certificate replaces the original.

5. Offers and coupons

Offers such as our launch offer and any coupon codes apply only as announced, are applied at checkout, and have no cash value. A discount that was not applied at checkout cannot be refunded afterwards.

6. How to report a payment problem

Contact us (WhatsApp +91 8779205697, call 022-31756800, email info@learncred.in) during support hours (Monday to Friday, 10 am – 8 pm) with:

• The email address registered on your LearnCred account;
• The payment date, amount and transaction or UPI reference; and
• The assessment or topic you were paying for.

We reply within 2 hours during support hours. If you are not satisfied with the outcome, you can escalate it to our Grievance Officer. See our Grievance Redressal.